FAQS

We currently supply to Mainland UK only. Delivery is an overnight service, however anything outside of Mainland England and Scotland will take an additional 1-2 working days and may incur an additional charge – for more details please contact us before placing your order. For delivery to Scottish Highlands or Ireland, email [email protected]

All orders received before 12 noon will have a minimum lead time of 2 days, 1 day to prepare the goods and the following day they will be sent out for next day delivery to ensure your products are as fresh as possible. Alternatively you can select a future date if the order is a gift.

Orders are either delivered by our courier DPD, who deliver between 8am and 6pm and will send you an email or text confirming when they will deliver, with an estimated one hour time slot or by Royal Mail Tracked 24 next day delivery. If you haven’t received your order on the day you expected, get in contact with us on the following day.

Due to the current situation with Royal Mail please be aware that there maybe some delays. If you are wanting specific products for a specific day it may be an idea to order them to arrive a day before the actual date you require them. We will endeaver to ensure that DPD delivery on time but please be aware that this is not something we can control.

Orders for Tuesday delivery cut off on the previous Sunday at 12pm midday.

Orders for Wednesday delivery cut off on the previous Monday at 12pm midday.

Orders for Thursday delivery cut off on the previous Tuesday at 12pm midday.

Orders for Friday delivery cut off on the previous Wednesday at 12pm midday.

Orders for Saturday delivery cut off on the previous Thursday at 12pm midday.

Our standard rate for postage rate is £7.00, this rate may vary depending on the size and weight of your order.

You can add a gift message in the customer note on the order page.

Our minimum order is £10.

Unfortunately we are unable to make changes to your orders. This includes adding or removing products and cancelling.

Every product listed with a V.

You can find this under the Allergens tab for each product.

Freezing your bread is a great way to stay fully stocked. Our bread stays fresh when stored in the freezer for up to 3 months.

If we don’t have the correct items for your order, we will try to substitute with a suitable alternative or will refund that item. If you are missing something from your order please email [email protected]. If you think you have received the wrong order please let us know.

We want you to feel totally happy with your goods, so if you have any concerns or queries please get in touch with us. We are happy to replace items broken during transit or if the item does not meet your expectation. We must be notified within 14 days of arrival.